Call Center Evaluation Form Template
The call centre evaluation form is an assessment tool that is used to assess the efficiency and performance of a call agent. With this form, agents can be evaluated based on their customer interaction and adherence to company policies and rules. The feedback gotten from the survey can be used improve performance and recognize hardworking agents. Get started with this template today.
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By Type
By Industry
- Agency Form
- Banking Form
- Business Form
- Customer Service Form
- Ecommerce Form
- Education Form
- Event Form
- Health Form
- Human Resources Form
- Legal Form
- Marketing Request Form
- Non Profits
- Photography Form
- Real Estate Form
- Research Form
- Sport Form
- Accounting Form
- 10 Free Advertising Form
- 84 Free Agreement Form
- 102 Free Application Form
- Appointment Form
- Free Appraisal Form
- 10 Free Approval Form
- 72 Assessment Form
- 10 Free Attendance Form
- 87 Free Booking Form
- Free Calculation Form
- Christmas Form
- Claim Forms
- Client Form
- 39 Complaint Form
- Conditional Logic
- 12 Online Consent Form
- 33 Free Construction Form
- 33 Consultation Form
- Contact Form
- 69 Free Contract Form
- 12 Customer Feedback
- Customised Form
- 55 Free Data Collection Form
- Employment Form
- Enquiry Form
- 70 Evaluation Form
- 21 Free Event Survey
- Exit Survey
- 45 Expense Form
- 96 Feedback Form
- File Upload Form
- Financial Form
- Halloween Forms
- Information Form
- 100 Free Inspection Form
- 63 Free Intake Form
- 55 Free Lead Generation Forms
- 33 Free Leasing Form
- 15 Free Maintenance Form
- 40 Market Research Survey
- 45 Free Medical Form
- 57 Online Membership Form
- Multi Page
- 33 Free Order Form
- 37 Payment Form
- 60 Survey Questionnaire
- Quizzes
- 21 Referral Form
- 105 Free Registration Form
- 35 Free Release Form
- 30 Rental Form
- Repeating Data
- 70 Free Report Form
- 153 Free Request Form
- 24 Free Requisition Form
- 35 Reservation Form
- 50 Free Rsvp Form
- 33 Free Satisfaction Survey
- 45 Free School Form
- 100 Free Sign Up Form
- 21 Sponsorship Form
- 75 Free Survey Form
- Free Therapy Form
- 70 Free Tracking Form
- Training Form
- Verification Form
- 25 Free Waiver Form
Call Center Evaluation
What Is a Call Evaluation Form?
A call evaluation is a document used to evaluate the performance of a call center agent. It usually consists of a set of questions or answers that look at different aspects of how an agent interacts with customers.
The form may also provide a scoring system to quantify the agent's performance.
How Do You Write a Call Center Evaluation Form?
The simplest way to design an evaluation form is by using a pre-designed template. All you have to do is tweak a few things and you’re good to go.
- Go to the Formplus call center evaluation template.
- Customize the form design to fit your organization by changing its fonts, colors, and layout.
- Share your form with customers via email, or social media, or embed it on a webpage.
- Collect and analyze responses to improve your agent's performance and improve customer satisfaction.
Benefits of Call Center Evaluation
Call center evaluation offers several benefits to businesses, including:
Improved customer satisfaction: It helps you to identify and address performance challenges. It also allows you to increase customer satisfaction and loyalty.
Increased productivity: When call center agents review their performances, they identify their weaknesses and make adjustments. This will help them process inquiries quickly and efficiently, resulting in better productivity and fewer calls.
Reduced costs: Identifying and addressing agent performance issues can help reduce costs associated with customer complaints, rework, and lost opportunities.
Enhanced employee development: Call center evaluation also provides valuable insights into employee strengths and areas for improvement, informing training and development initiatives.
How Do You Score a Call Center Agent?
The scoring system for call center agents typically involves assigning numerical values or ratings to each evaluation criterion. These scores are then aggregated to provide an overall assessment of the agent's performance. The specific scoring methodology may vary depending on the company's preferences and the complexity of the evaluation form.
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