Free Customer Grievance Form Template
The customer grievance form allows customers voice their grievances and complaints either with the product, service or a staff in a company or business. With this form, customers can express their dissatisfaction with the service of a business. The feedback gotten from dissatisfied customer can be used to provide redress and improve the quality of customer service and product. Get started with this template today
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By Type
By Industry
- Agency Form
- Banking Form
- Business Form
- Customer Service Form
- Ecommerce Form
- Education Form
- Event Form
- Health Form
- Human Resources Form
- Legal Form
- Marketing Request Form
- Non Profits
- Photography Form
- Real Estate Form
- Research Form
- Sport Form
- Accounting Form
- 10 Free Advertising Form
- 84 Free Agreement Form
- 102 Free Application Form
- Appointment Form
- Free Appraisal Form
- 10 Free Approval Form
- 72 Assessment Form
- 10 Free Attendance Form
- 87 Free Booking Form
- Free Calculation Form
- Christmas Form
- Claim Forms
- Client Form
- 39 Complaint Form
- Conditional Logic
- 12 Online Consent Form
- 33 Free Construction Form
- 33 Consultation Form
- Contact Form
- 69 Free Contract Form
- 12 Customer Feedback
- Customised Form
- 55 Free Data Collection Form
- Employment Form
- Enquiry Form
- 70 Evaluation Form
- 21 Free Event Survey
- Exit Survey
- 45 Expense Form
- 96 Feedback Form
- File Upload Form
- Financial Form
- Halloween Forms
- Information Form
- 100 Free Inspection Form
- 63 Free Intake Form
- 55 Free Lead Generation Forms
- 33 Free Leasing Form
- 15 Free Maintenance Form
- 40 Market Research Survey
- 45 Free Medical Form
- 57 Online Membership Form
- Multi Page
- 33 Free Order Form
- 37 Payment Form
- 60 Survey Questionnaire
- Quizzes
- 21 Referral Form
- 105 Free Registration Form
- 35 Free Release Form
- 30 Rental Form
- Repeating Data
- 70 Free Report Form
- 153 Free Request Form
- 24 Free Requisition Form
- 35 Reservation Form
- 50 Free Rsvp Form
- 33 Free Satisfaction Survey
- 45 Free School Form
- 100 Free Sign Up Form
- 21 Sponsorship Form
- 75 Free Survey Form
- Free Therapy Form
- 70 Free Tracking Form
- Training Form
- Verification Form
- 25 Free Waiver Form
Tips For Using the Customer Grievance Form Template
A customer grievance is a formal complaint made by a customer about a product or service they have received. It can be about anything from a product that is not working properly to poor customer service.
What Is a Consumer Grievance?
A customer grievance is a formal complaint of dissatisfaction or discontentment from a customer about a product or service. It is a document that allows customers to report their issues and request a resolution.
How Do I Write a Customer Complaint Form?
Step 1: Open the customer grievance form Template
Step 2: Edit form questions and add branding assets to personalize the form.
Step 3: Set up your preferred form settings such as notifications, third-party integration with CRM tools, and more,
Step 4: Share the form with your customers via email, social media, or QR code, or embed it on your website.
How Do You Handle Customer Grievances?
Customer grievance is familiar territory in business. But how you manage these situations determines whether clients stay with your company or switch to another.
Here are some tips on how to handle customer grievances effectively:
- Acknowledge the complaint and apologize for the inconvenience or disappointment caused by the problem right away. The best way to do this is to turn on your form notifications.
- Investigate the root cause of the problem and find a solution.
- Communicate the outcome of the investigation and the resolution to the customer with empathy
- Follow up with the customer to ensure that they are satisfied with the resolution and thank them for their feedback.
What Are the 4 Types of Complaints?
Product complaints: complaints about the product’s quality, performance, or functionality.
Service complaints: dissatisfaction with the delivery, installation, repair, or maintenance of a product or service.
Policy complaints: complaints about the terms and conditions, pricing, billing, or refund policies of a business.
Attitude complaints: frustration with employee behavior, attitude, or professionalism.
Get the formplus customer grievance form to track customer complaints in real time and discover product improvement opportunities!
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