Getting customer delivery addresses right isn’t just about logistics; it’s about building trust, delivering a stellar customer experience, and preventing financial loss. When you deliver orders to the wrong address, you end up with lost packages. This leads to frustrated customers and a dented bottom line from returns and refunds.
Address verification enables you and customers to confirm delivery details before shipping orders and prevents all the downsides that come with inaccurate addresses. This means no more lost shipments, no more angry customers, and no more wasted resources.
Let’s explore how to seamlessly implement address verification in your delivery forms with Formplus!
Running a business is tough, and the last thing you need is frustrated customers and resource waste. Every wrong delivery is money down the drain for you. Order delivery errors don’t just cost you returns money, they can also cost you sales. For example, if customers have to cancel orders and wait longer to get their order, they might decide they are done with your business and move on to a competitor.
Also, dissatisfied customers could decide to leave negative reviews that would discourage potential customers from ordering your products. So, you need to get delivery addresses accurately to save money, keep your customers happy, and maintain a positive brand reputation.
There are two methods of address verification- manual and automatic verification, here’s how they work:
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Formplus user-friendly builder allows you to create forms for various purposes, including delivery order forms. It also has several features in place to make sure you collect accurate delivery addresses. Here’s a step-by-step guide on how to verify delivery addresses with Formplus:
Step 1: Create an account with Formplus or log in if you have one
Step 2: Select an order form template or click create new form on your dashboard if you would to build your form from scratch.
Step 3: Click on the Basic fields
Step 4: Scroll down, and select address
Step 5– Select settings and enable autocomplete. This feature is powered by Google Maps and will suggest valid addresses to customers filling out the form. You can also make fields like street line address, postal code, state, etc compulsory to prevent customers from entering incomplete addresses.
Step 6– Select closing page from the bottom right of the form builder, and toggle on enable closing page.
Step 7: Click on closing page message, and select address
Step 8: Customize the closing page to prompt customers to verify their address. Also, toggle on show another response button. This will enable customers to correct their address information if they make a mistake, even after submission.
Verifying your customers’ addresses with the order delivery form has several advantages including:
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Yes, address verification is a powerful feature that can improve your delivery process, but it also comes with some challenges. Here are some of the most common ones and how to overcome them:
Address verification helps you to collect accurate and reliable delivery details. However, it can also become frustrating for you and your customers if it is not done properly. Here are some practical tips for optimizing the address verification process with Formplus:
Address verification isn’t just about data quality. It’s about data security, too. It’s your responsibility to protect customer information from unauthorized access or abuse. Here are some data security measures when implementing address verification in your delivery order forms:
Address verification ensures that your delivery orders reach your customers where and when they need them. Without it, you are prone to wrong deliveries, negative reviews, and poor brand reputation. Formplus understands this struggle that’s why we built the address feature to help you to validate addresses in real time and autofill the address field.
Ready to increase your customer satisfaction with accurate order deliveries? Get started with Formplus!
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