Since COVID hit, one of the biggest realizations we have had globally is that almost everything can be done remotely.  This has enabled many businesses to reduce costs, create better work-life balance, and make services including mental health services more accessible.

Teletherapy (online therapy sessions) has become increasingly popular due to its flexibility and accessibility. However, teletherapy companies like BetterHelp which mishandled its users’ data have made it difficult for people to opt for teletherapy; most people would have in-person sessions even if it’s not convenient for them. 

Teletherapy consent forms are documents that ensure both clients and therapists understand the parameters and expectations of their online therapy session. The form helps settle so many privacy and confidentiality concerns clients may have about their sessions. 

Let’s explore the benefits of teletherapy consent forms and how they contribute to a safe and successful teletherapy experience.

What is Teletherapy?

Teletherapy, also known as telehealth therapy, is simply therapy services remotely using telecommunication devices such as video conferencing, phone calls, secure chat platforms, or even text messaging. During a teletherapy session, patients connect with their therapist virtually from a private location with a secure internet connection. 

Also, teletherapy does not necessarily mean patients book therapy sessions with a specific therapist. It could be a teletherapy service app or platform that connects them with therapist suitable for their needs.

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Advantages of Teletherapy vs. Traditional Therapy

Teletherapy offers so many benefits over traditional in-office therapy, here are some of them:

• Accessibility for people with mobility limitations or those residing in remote areas
• Easier appointment scheduling
• Helps therapists save costs by reducing overhead expenses such as office leases for therapists, and transportation costs for clients.

However, teletherapy has its limitations. For example, there can be connection issues or privacy concerns. Also, certain patients may require in-office therapy sessions because of the sensitivity of their sessions.

The Importance of Consent Forms in Teletherapy

Teletherapy consent forms protect you, the therapist, and the patients. It ensures patients know how the teletherapy sessions will be conducted and addresses potential concerns they may have with online therapy sessions.

The following are the majors why you need a teletherapy consent form:

• Client’s Informed Consent: Teletherapy consent forms ensure clients understand the nature of teletherapy services and how they differ from traditional in-person therapy. It clarifies the therapist’s role and limitations when providing therapy remotely. It also outlines the client’s rights and responsibilities when receiving teletherapy services.
• Legal and Ethical Considerations: Teletherapy consent forms are designed to cover the legal and ethical aspects of remote therapy by addressing the potential differences and limitations between virtual therapy and in-person sessions. These forms ensure client information remains confidential during online sessions. They also outline jurisdictional boundaries and the relevant laws when the therapist and client are located in different locations.
• Protection of Client Rights and Confidentiality: Teletherapy consent forms play a vital role in protecting clients’ rights and ensuring the confidentiality of their information. They typically outline how therapists handle medical records and communications during teletherapy sessions. The forms also inform clients of their right to withdraw consent at any time and opt for traditional in-person therapy.

What Should Teletherapy Consent Forms Include?

A comprehensive teletherapy consent form should typically include the following key elements:

• Basic Information: If applicable, include the client and therapist’s names, contact information, and emergency contact details.
• Explanation of Teletherapy: A clear description of teletherapy services, including the communication methods used (video conferencing, phone calls, etc.), the platforms used for therapy sessions (e.g. zoom, Google Meet, therapy app), and the potential technical limitations or risks associated with teletherapy (e.g., internet connection issues).
• Confidentiality and Privacy: A statement guaranteeing the confidentiality of teletherapy sessions. This should clarify how you will handle clients’ medical records and session notes and the security measures in place to protect their data during online sessions.
• Limits of Confidentiality: Also, explain situations where you may have to breach a client’s confidentiality, such as the legal requirement to report suspected abuse, neglect of a child or vulnerable adult, or when a client is an imminent threat of harm to themselves or others.
• Fees and Payment: A clear outline of fees associated with teletherapy sessions, including the cost per session, accepted payment methods, and cancellation policies.
• Therapist Credentials and Licensing: List your qualifications, including professional licenses, certifications, and areas of expertise, to show that you are fit to counsel clients.
• Emergency Procedures: Instructions on what to do in case of an emergency during a teletherapy session, including how to contact emergency services and the therapist’s emergency protocol.
• Client Responsibilities: This outline of client responsibilities during teletherapy sessions includes maintaining a calm environment, ensuring a stable internet connection for video conferencing, and coming prepared to sincerely discuss their concerns.
• Consent to Treatment: This is usually a tick box with a statement acknowledging that clients agree to undergo teletherapy treatment and understand the potential benefits and limitations compared to in-person therapy. 
• Signature and Date: There is a designated space for both the client and therapist to sign and date the consent form, signifying their understanding and agreement to its terms.

Tips for Creating Effective Teletherapy Consent Forms

Here are some tips to make sure your teletherapy forms convey the message you want to communicate to your clients:

• Clarity: Use clear and concise language that is easily understandable for clients. Avoid using technical terms only people with legal backgrounds would understand; your clients deserve to know what they are signing up for.
• Legal Compliance: Ensure the consent form adheres to all relevant legal requirements and regulations in your jurisdiction, including data privacy regulations.
• Regular Review: Review and update your consent form regularly to reflect any changes in teletherapy practices or governing regulations.
• Open Communication: Provide clients with the opportunity to ask questions about the consent form and clarify any doubts they may have about teletherapy before signing the consent form. This ensures you have a comfortable and informed teletherapy experience for clients.

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Conclusion

Teletherapy consent forms establish a clear understanding of teletherapy services by providing all the details clients need to know about their online therapy sessions, safeguarding both the clients and you, the therapist.  It helps outline the expectations, rights, and responsibilities of both clients and therapists, ensuring you are on the same page throughout the teletherapy journey.

Teletherapy consent forms also help you comply with legal and ethical requirements while creating a safe and productive space for virtual therapy to flourish.  Get started with this teletherapy consent form template to collect informed consent from clients seamlessly!